Technical Support
When something breaks, slows down, or doesn’t behave as expected, you don’t need a help desk. You need a senior Salesforce expert who can jump in fast, identify the issue, and get you back on track.
Whether it’s untangling a Flow error, updating a permission set, fixing record visibility, or deploying a config tweak — Vree Agent offers hands-on support with the same precision and care we bring to our architecture projects.
✅ What’s Included
- 🧩 Issue Troubleshooting
- Flow errors, Apex exceptions, page crashes, field visibility, data integrity
- 🧪 Bug Fixes
- UI issues, formula corrections, automation misfires
- 🔒 Security Adjustments
- Profile, role, and permission set fixes
- 📄 Quick Configuration
- Field/page layout updates, automation edits, picklist additions
- 🚀 Deployment Help
- Deployment assistance, pre/post deployment cleanup
- 🧠 On-Demand Consultation
- “Can we do this?” technical feasibility checks or guidance
👥 Who It’s For
- SMBs and nonprofits without a full-time Salesforce admin
- Teams needing an experienced pair of hands for break/fix
- Agencies and consultancies looking to extend technical capacity
Our Solution
🔹 Per-Issue Support
Perfect for ad hoc needs or teams without regular admin capacity.
- $250 flat for most single-issue tickets
- Includes:
- Triage & diagnosis
- Resolution or workaround implementation
- Light documentation and admin notes
* Complex issues requiring custom dev or >2 hours billed hourly rate
🔸 Support Retainers
For teams who want a go-to expert on call — without the overhead.
| Plan | Monthly Hours | Rate | Best For |
|---|---|---|---|
| Essentials | 3 hrs/month | $350/mo | Light support, low-volume orgs |
| Core | 6 hrs/month | $700/mo | Growing teams, moderate complexity |
| Partner | 12 hrs/month | $1,300/mo | Multi-department orgs or admin partners |
✅ Includes priority response (within 1 business day), rollover hours (30 days)